Processing Orders

We process and pack our orders during the week and post them Saturday mornings. Thank you for your patience and understanding.We will notify you via email when your order is on its way to you. You receive a tracking number which you can use to track your package via Australia Post.

We will also do you the courtesy of informing you if there is a delay due to unforeseen circumstances.

Shipping

We are currently only shipping within Australia at this time. It doesn’t mean we don’t want to sell you our awesome products, it just means that right now we can’t commit to shipping beyond our shores. When this changes, we will of course make an enthusiastic and official announcement. And then you will be able to purchase to your heart’s content.

Shipping costs are based upon the weight of the products and calculated at checkout.

We use Australia Post. The exact specifications regarding shipping will depend upon the size of your order. We cannot guarantee delivery times and the cost of shipping does not include insurance. If you would like insurance, please contact us so that we can discuss options with you which will include additional costs.

Cancellation

We may cancel your order if we are for any reason unable to provide you with the products that you have ordered. We will contact you directly should this occur. You will not be able to claim any additional amounts or seek compensation for any loss, expenses or damages that may have resulted from the cancellation. Nor will you be allowed to claim for loss of time or inconvenience which may result from the cancellation.

 

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