Our products are described to you in detail on the website. Please make sure that you read each products description prior to making your order.
In some cases, we have created scenes of our products as a “Serving Suggestion”. This is done to illustrate the versatility of our products and inspire you to do the same. In fact, if you’d like to share your unique arrangement of our products, we’d love to see it and share it on our Facebook page. But anyway, back to the legal stuff.
Please ensure that children are supervised when playing with our products, indeed any products. Our products contain loose parts and they are not intended for children under three years of age. If you choose to use our products with children under the age of three, you do so at your own risk. You know your children and your students.
We make sure that our products are in sound working order when they leave our hands. Our products, such as our Little Landscape small world sets contain natural materials such as sticks and stones, which may, due to their nature fracture. If any of these parts should break over time with use, please remove them from the set.
We reserve the right to alter the specifications or performance criteria of any of our products. We may obtain materials and resources from different sources and wholesale distributors, at our own discretion. We aim to be transparent as we believe customers deserve to know what they are purchasing.
We may make changes without prior notice provided we have reasonable grounds for believing that the alternative item offered is substantially similar to that previously offered or represents an improvement.
We need you to provide complete and accurate details when you make your order. It’s ok if you forget something. We’ll just simply remind you, but it would go smoother and faster if you gave us all the necessary details up front. It helps us send our amazing products to you so that you can use them with your children or your students. Or, you simply might be buying our products for yourself, and honestly there is NO judgement there. We have to admit we’ve had slightly too much fun sourcing or designing and making our products for you. You’re simply lucky we’re even offering them to you to purchase. We could easily surround ourselves with all these awesome products and resources and keep them all to ourselves. But we’re not greedy. We want to share our toys with you.
All our prices are in Australian Dollars (AUD) and at this time we are not including Goods and Services Tax (GST). This will change in the near future as we grow. We might vary the prices of our products from time to time without giving notice, but we won’t be sneaky or evil about it. It has more to do with the change of the Australian dollar and international shipping costs from overseas. All this is worked into our prices which is why they may fluctuate.That’s just how we roll. All ethical and such.
We only accept payment for our products via Paypal and direct bank transfer at this point in time. We do not accept payment in complements but they are still very much appreciated and encouraged.
We process our orders and endeavour to ship them between 2 - 5 business days. We will notify you via email when your order is on its way to you. We will also do you the courtesy of informing you if there is a delay due to unforeseen circumstances.
We are currently only shipping within Australia at this time. It doesn’t mean we don’t want to sell you our awesome products, it just means that right now we can’t commit to shipping beyond our shores. When this changes, we will of course make an enthusiastic and official announcement. And then you will be able to purchase to your heart’s content.
We use Australia Post. The exact specifications regarding shipping will depend upon the size of your order. We cannot guarantee delivery times and the cost of shipping does not include insurance. If you would like insurance, please contact us so that we can discuss options with you which will include additional costs.
We may cancel your order if we are for any reason unable to provide you with the products that you have ordered. We will contact you directly should this occur. You will not be able to claim any additional amounts or seek compensation for any loss, expenses or damages that may have resulted from the cancellation. Nor will you be allowed to claim for loss of time or inconvenience which may result from the cancellation.
When you purchase our fabulous products and agree to our Purchase and Shipping terms you are also giving us consent to contact you from time to time. We may email you information that relates to our products, competitions, promotions, special offers or other messages about Sticks & Stones Education. At no time will we knowingly share your contact details with outside parties. If you would like to unsubscribe, please email us at: email@example.com OR firstname.lastname@example.org
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