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FAQ


Frequently Asked Questions

Do you have a store?

Sticks & Stones Education is an online home-based business. We are operating from my home and at this point in time we don't have a physical store front. However, as we grow, this is not an impossibility. 

Can I visit you and see your products?

Unfortunately no, as  I operate from my home, its best to keep my personal and home life separate from the business. In time we may have a physical location where you can visit and see our products first hand. 

I am planning on creating some videos of all our products so that you can see them virtually and learn about their attributes in a more visual format. I will also be looking at attending more markets and events in time, so if you are based in Sydney there is a chance for you to come and see our products for yourself. 

Don't forget our annual Emporium! It is held in Sydney on the Queen's Birthday long weekend on the Saturday - currently our location is at Addison Road Community Centre in Marrickville. We host the event and have 20+ other businesses join us. This is your definite chance to come and meet me and see all our amazing products first hand! 

Are you open 24 hours a day? 7 days a week?

Our online store is set to operate 24 hours a day and 7 days a week. All orders are automatically sent through to me via our online shopfront. It is a secure website so it is entirely safe for you to use!

As I work full time as a teacher, I process the orders after business hours, or on weekends as time permits. As I pride myself on having a quick turn around, I do endeavour to process the orders as they come in around these hours. However there are events that will impact upon this turn around, such as the collection of deliveries from the drop-off address, unpacking and updating stock, if we are attending events, or possibly have some social events on the weekend. We process our orders in 1-2 business days on average. 

Do you do events?

I can do events! Feel free to ask me! My ability to do events will depend upon the notice, as well the dates and times and of course location. As it is quite a physical job (counting products, packing them into containers, packing the car, travelling to the event, unloading and setting up, being on my feet for the duration of the day, then packing up, stock take, loading and unloading the car and then updating the website - is all a bit much! Soooo I can only muster the strength to do a few a year. I do hope to do as many as I can as I love bringing my shop to the people! I especially love supporting Family Day Care educators and schemes, and participating in their events and conferences is part of my plans to give back and support educators. 

There is also our annual event - The Resources Emporium which I mentioned previously!

Would you visit our centre?

Unfortunately I work full time as an educator in a service myself! I simply can't manage centre visits as well as full time work, my commute and running the business. I would love for my business to grow to the point where I could do some centre visits! I will be doing some videos though so that you can see the products up close and personal through a screen! So stay tuned for those as I'll be creating a YouTube channel in 2019 and using it! 

When will you be getting this back in stock?

We have installed an application that allows you to register your email address to receive notification that an item is back in stock! This is the best way for you to be notified. 

Feel free to message me or email me and ask if I have ordered items from my suppliers and whether they'll be on their way, but please understand it is quite tricky for me to remember to message people back that items are in stock. Often times I do mesage people back, and people don't respond or purchase. So really the best way to be in the loop about stock is to register for updates for the products you are interested in! 

Would you donate to our give-away or charity?

As much as I would love to support charities and give-aways, I'm essentially a one woman show micro-business. Sticks & Stones Education is still very much in growth mode - so our profits are rolled straight back into running the business or purchasing stock. Any give-aways I may participate in would be based upon a case by case basis taking the charity into consideration as well as the benefit it would provide to the business. 

As a person I support a number of small charitable organizations as well as volunteer myself. I work in cat rescue and foster ill cats through the year and kittens during kitten season. I do this at my own expense and this does add up over time. 

So while I would sincerely love to be more generous, I am simply very limited in what I can actually afford. As Sticks & Stones Education grows, I'll have more capacity to be more generous!