Orders are processed usually in 1-3 business days, but at times, can take 4-5 business days. The size of the order and the shipping method chosen will impact the delivery times. We use both Australia Post and couriers via Sendle and Hubbed. These courier companies are Couriers Please and Fastway.
If your order is urgent and you require Express Post, please contact us via email: firstname.lastname@example.org and make the subject line as URGENT POST. There may be additional costs involved for express.
All orders are packed personally by me: Gaby. I print your invoice, grab a bag or a box and gather your selections from my shelves and storage tubs. I then sit down with a pen in hand and I pack your box. If I'm using Australia Post prepaid or express satchels, I write your name and address on the envelope. As I place your items into their box or courier bag, I tick them off the invoice. This way if I miss something, I go back and grab it. Once everything has been accounted for, I initial the bottom of your invoice, fold your invoice and place it inside your package. It is then sealed up. I book the courier to collect or for me to drop off your items to the Australia Post Office. The label is printed and then stuck to your parcel. That's pretty much how it happens.
We are currently only shipping within Australia at this time. It doesn’t mean we don’t want to sell you our awesome products, it just means that right now we can’t commit to shipping beyond our shores. When this changes, we will of course make an enthusiastic and official announcement. And then you will be able to purchase to your heart’s content.
We are currently using flat rate shipping charged at $9.95. This is however subject to change without notice. We may return to provider calculated shipping. We charge a flat-rate shipping fee so you know what to expect at check out.
The exact specifications regarding shipping will depend upon the size of your order. We cannot guarantee delivery times and the cost of shipping does not include insurance. If you would like insurance, please contact us so that we can discuss options with you which will include additional costs.
If you are interested in making a purchase from overseas, please let us know, and I can give you a quote for the purchase of the products you are interested in. I will then manually invoice you, and once the invoice is paid, I will book the courier and we'll go from there.